๐ Getting Started
Why aren't my apps being blocked?
Flowstate relies on Appleโs Screen Time API. To ensure blocking works correctly:
- Refresh Blocks: Navigate to the Settings page in the app and click "Reload Blocks". Sometimes blocks can get out of sync due to time zone changes, etc. This will fix that.
- Authorize Permissions: Ensure you selected "Allow" when the app asked for Screen Time permissions. You can reset this in Settings > Screen Time > Content & Privacy Restrictions.
- Active Sessions: An app block only triggers during an active "Deep Focus" session. Check your timer to ensure a session is running.
- App Selection: Make sure you have actually selected the specific apps or categories you want to block in the "App Picker" settings.
The timer stopped or isn't starting
If you experience issues with the session timer:
- Ensure you have a stable internet connection for the initial session sync (required for subscription validation via RevenueCat).
- Check that your device is not in "Low Power Mode," which can sometimes throttle background activities.
๐ Subscriptions & Billing
How do I manage my Premium subscription?
All subscriptions are handled securely by Apple. To manage or cancel:
- Open the App Store app.
- Tap your Profile Icon at the top right.
- Tap Subscriptions.
- Select Flowstate to view details or cancel auto-renewal.
Note: Deleting the app or your account does not automatically cancel a subscription. You must do this via Appleโs settings to avoid further charges.
Can I get a refund?
As developers, we do not have the authority to process refunds.
๐ Privacy & Data
What data do you collect?
We believe your focus data is your business.
- Screen Time Data: Your specific app usage, app names, and browsing history stay strictly on your device. Our servers never see which apps you use.
- Account Data: If you create an account, we store your email and basic device identifiers (IDFA/IDFV) to manage your subscription and analytics via Mixpanel.
Data Deletion Request
You have the right to delete your data at any time.
- In-App: Go to Settings > Account > Delete Account.
- Email: Contact us at flowstate.mobile@gmail.com with the subject "Data Deletion Request." We will wipe your records within 72 hours.